0208 154 7610 Out of Hours: 07572 528 788

Lalis Direct Care is a domiciliary care provider, operating for over a decade, since 2012.

We are closely regulated by the Care Quality Commission (CQC). We work with Local Authorities, the NHS, and privately.

Our mission is to empower Service Users, promote their independence as much as possible and freedom of choice, to respect and maintain their dignity in the privacy and comfort of their own homes, and ultimately to enhance their quality of life. We strive to provide exceptional care through our experienced, compassionate, and carefully trained Carers who support our Service Users with a variety of needs and preferences in their own homes.

Support tailored to the Service User's needs

Our expertise means a wide range of support can be provided tailored to the Service User's specific needs as set out in their Care Plan, with careful adjustments as and when required if circumstances change over time to allow for smooth continuity of care.

View Our Care Services

Our Objectives

To achieve our overall aim of respecting and treating customers in the way we would wish for ourselves and our relatives to be treated, Lalis Direct Care has the following objectives:

  • To ensure that the Service Users are the focus for all that we do and are central to the processes of care planning, assessment, and delivery of care at home.
  • To provide a safe, well-planned, reliable home care service to our Service Users and their families.
  • To provide support in the way Service Users prefer and at the times they wish.
  • To fully consult, listen to, and obtain consent from Service Users and/or their representatives (where appropriate) regarding all aspects of their care.
  • To maintain and promote the dignity, independence, choice, and rights of Service Users while providing care at home.
  • To respect the Service User's right to confidentiality in our conduct including in our communication, recording practices, and storage of information.
  • To have in place appropriate systems, policies, and procedures to address matters of health and safety and to promote safe working practices in all aspects of service provision.
  • To seek the views of Service Users as well as their representative proactively and regularly regarding our service, to pursue continuous improvement.
  • To provide Service Users and/or their representatives with the means to make compliments or complaints regarding the service, including to outside agencies if preferred.
  • To safeguard Service Users' wellbeing by having systems in place to prevent the potential for abuse and ensure any concerns raised or identified are robustly addressed and risks are effectively managed.
  • To promote matters of equality and diversity in all that we do and ensure anti-discriminatory practice in all aspects of the service.
  • To provide a consistent care at home service to Service Users through a dedicated focus towards staff competence, training, recruitment, and retention.
  • To provide appropriate and accessible information to our Service Users and/or their representative regarding the services provided by Lalis Direct Care including the cost of the service, how and when to pay.
  • To collaborate with other agencies and individuals as required and where appropriate, to promote the wellbeing of Service Users.

Areas We Cover

Lalis Direct Care mainly covers areas in West London

Areas within the London Borough of Ealing:

  • Acton
  • Ealing (North Ealing, West Ealing, South Ealing)
  • Greenford
  • Hanwell
  • Northolt
  • Northfields
  • Norwood Green
  • Park Royal
  • Perivale
  • Southall
  • Sudbury
  • West Twyford

Areas within the London Borough of Hillingdon:

  • Belmore
  • Charville
  • Colham
  • Cowley
  • Cranford
  • Harefield
  • Harlington
  • Harmondsworth
  • Hayes
  • Heathrow
  • Hillingdon
  • Hillingdon
  • Ickenham
  • Northwood
  • Pinner
  • Pinkwell
  • Ruislip
  • Sipson
  • Uxbridge
  • West Drayton
  • Wood End
  • Yeading
  • Yiewsley