Lalis Direct Care | Specialist Domiciliary Care West London | Care Ealing West London | Care Hillingdon

Our Objectives

To achieve our overall aim of respecting and treating customers in the way we would wish for ourselves and our relatives to be treated, Lalis Direct Care has the following objectives:

• To ensure that the Service Users are the focus for all that we do and are central to the processes of care planning, assessment, and delivery of care at home.
  
• To provide a safe, well-planned, reliable home care service to our Service Users and their families.
  
• To provide support in the way Service Users prefer and at the times they wish.
  
• To fully consult, listen to, and obtain consent from Service Users and/or their representatives (where appropriate) regarding all aspects of their care.
  
• To maintain and promote the dignity, independence, choice, and rights of Service Users while providing care at home.
  
• To respect the Service User's right to confidentiality in our conduct including in our communication, recording practices, and storage of information.
  
• To have in place appropriate systems, policies, and procedures to address matters of health and safety and to promote safe working practices in all aspects of service provision.
  
• To seek the views of Service Users as well as their representative proactively and regularly regarding our service, to pursue continuous improvement.
  
• To provide Service Users and/or their representatives with the means to make compliments or complaints regarding the service, including to outside agencies if preferred.
  
• To safeguard Service Users' wellbeing by having systems in place to prevent the potential for abuse and ensure any concerns raised or identified are robustly addressed and risks are effectively managed.
  
• To promote matters of equality and diversity in all that we do and ensure anti-discriminatory practice in all aspects of the service.
  
• To provide a consistent care at home service to Service Users through a dedicated focus towards staff competence, training, recruitment, and retention.
  
• To provide appropriate and accessible information to our Service Users and/or their representative regarding the services provided by Lalis Direct Care including the cost of the service, how and when to pay.
  
• To collaborate with other agencies and individuals as required and where appropriate, to promote the wellbeing of Service Users.